Privacy Policy

Privacy Policy for Margaux Brown Counseling

Last Updated: Feb 2025

At Margaux Brown Counseling, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Client Portal and telehealth services.

1. Information We Collect

We may collect personal information necessary to provide you with therapy services, including:

Identifiers & Contact Information – Name, email, phone number, and address for communication and appointment scheduling.
Billing Information – Payment details, insurance information, and invoices for processing payments.
Health Information – Therapy notes, appointment details, and communication exchanged through secure messages.
Internet & Device Information – IP address, device type, and browsing data for security and site performance.
Sensitive Information – Race, ethnicity, gender identity, or other personal details when necessary for care.

2. How We Use Your Information

We use your data to provide therapy services, manage appointments, and facilitate communication, including:

Scheduling and managing appointments securely.
Processing payments and insurance claims.
Conducting telehealth sessions.
Responding to inquiries and support requests.
Improving the client experience and portal functionality.
Ensuring compliance with legal and ethical standards.

3. Protecting Your Privacy

We follow strict security protocols, including encryption and HIPAA-compliant data handling, to protect your personal information. We do not sell or share your information with third parties beyond what is necessary to provide services or comply with legal obligations.

4. Your Rights & Choices

As a client, you have the right to:

Access or update your information by contacting us.
Request deletion of personal data, subject to legal and ethical considerations.
Manage your communication preferences, such as appointment reminders and notifications.

If you have any concerns about your privacy, please reach out directly.

5. Telehealth & Online Services

If you engage in online therapy sessions, we use secure, encrypted platforms to protect your confidentiality. It is your responsibility to ensure your device and location provide the privacy you need during sessions.

6. Third-Party Links & External Services

Our website and client portal may contain links to external websites, including resources or scheduling tools. We are not responsible for the privacy policies of external sites, and we encourage you to review their policies separately.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or business practices. Any updates will be posted on our website.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

info@margauxbrown.com
706-225-9539

Your privacy and trust are important to us. If you have concerns, please reach out, and we will do our best to address them.